cg Policy

Mechanical & Clerical Errors (The "Fix-It" Policy)

Collector’s Grade (CG) is committed to accuracy. If your item is returned with a clerical error on the label or a physical defect in the encapsulation, we will correct it at our expense.

Terms:

Scope: Covers typographical errors (misspellings, wrong year/set) and "Mechanical Errors" (debris inside the holder or a compromised seal upon arrival).

Resolution: CG will provide a corrected label and re-holder the item.

Shipping: Once the item has been received by Collector's Grade, CG will reimburse the submitters the postage cost if the error is reported within 15 business days of delivery.

Liability Limit: CG's liability for clerical errors is strictly limited to the correction of the label and re-holdering. CG is not liable for any perceived loss of market value, missed sales opportunities, or third-party shipping delays.

Authenticity & Grading Disclaimer (The "Opinion" Policy)

Grading is an art, not a science. By submitting to Collector’s Grade, the customer acknowledges that a grade represents a professional opinion.

Terms:

Authenticity: CG uses industry-standard techniques to verify authenticity. In the rare event an item is found to be non-authentic after encapsulation, CG’s sole obligation is to remove the item from the holder and refund the original grading fee.

No Financial Guarantee: Unlike mass-market grading corporations, CG does not provide financial compensation or "buy-backs" based on market fluctuations or grade disputes.

Finality of Grade: All grading decisions are final. If a customer disagrees with a grade, they may submit the item for a "Re-Evaluation" at the standard grading rate, but no specific outcome is promised.

Release of Liability: The submitter agrees to hold Collector’s Grade harmless from any financial loss resulting from the assigned grade or any subsequent change in professional opinion regarding the item.

Shipping & Handling Insurance Policy

To ensure the protection of your assets, we offer comprehensive Shipping and Handling Insurance for all submissions. This coverage protects your items against loss, damage, or theft while in our care.

1. Insurance Rates

Insurance is calculated based on the Total Declared Value of your entire submission:

Initial Coverage: $19.70 for the first $500 in declared value.
Additional Coverage: $9.00 for each additional $500 increment.
Maximum Coverage: $2,000 per submission.

2. Fair Market Value Requirement

The Total Declared Value provided by the customer must be equal to or less than the Fair Market Value (FMV) of the items. In the event of a claim, the payout is calculated based on the lower of the two values. We do not honor insurance payouts on "inflated" values that exceed verified market pricing.

3. Payout Calculation

In the event of loss, damage, or theft of an item within a submission, the payout is 35% of that specific card's Fair Market Value, provided the total claim does not exceed the total insured amount of the submission.

Calculation Formula

(Individual Card Fair Market Value) x 0.35 = Payout Amount

Payout Examples (Based on a 50-Card Submission with $2,000 Coverage)

If a card in your 50-card submission is damaged, your payout is based on the individual value of that card:

High-Value Card ($500 FMV): $175.00 Payout
Mid-Value Card ($100 FMV): $35.00 Payout
Standard Card ($40 FMV): $14.00 Payout
Common Card ($10 FMV): $3.50 Payout

Note: The total combined payout for all claims in a single submission cannot exceed 35% of the total Declared Value (Maximum $700 payout for a $2,000 insured submission).